Clean up residual configuration in Teams tenant

Disconnecting Live Hub leaves three items behind in the tenant:

• a domain with the livehub.audiocodes.io suffix
• a user with the ump-activation- prefix, holding an Office 365 license
• a voice routing policy with the LiveHub prefix

Delete them by hand. Doing so keeps the tenant tidy, and it is a precondition for connecting Live Hub to this tenant again later.

To remove the residual configuration:

1. Go to the Microsoft 365 Admin Center.

2. Sign in as a user with Microsoft 365 UC administrative permissions.

3. In the Navigation pane, click Show All, and then select Settings > Domains.

4. Remove the domain with the livehub.audiocodes.io suffix.

   

5. Select Users > Active users.

6. Delete the users with the ump-activation- prefix.

7. In the toolbar, select Admin centers > Teams.

   The Teams Admin center opens in a new page.

   

8. Select Voice > Voice routing policies.

9. Delete the policy with the LiveHub prefix.